FAQ
Q1: Are the sweater sizes standard? How to choose the right size?
All SUNKIN women sweaters follow standard size standards. Each product page is equipped with a detailed size chart including bust, length, sleeve length and shoulder width. Different styles have loose or slim versions. We recommend choosing sizes according to the size chart. You can also contact customer service for personalized size suggestions.
Q2: Will the product have color difference compared with the picture?
All pictures are real product shooting. Slight color difference may exist due to shooting light, screen resolution and ambient light, which is a normal phenomenon and does not belong to quality problem. We try our best to restore the real color and texture of the products.
Q3: Can I modify the shipping address or cancel my order after placing it?
You can modify the shipping address or cancel the order for free before shipment. Once the order is shipped, address modification and direct cancellation are not supported. You can apply for return after receiving the package according to the return policy.
Q4: Will the sweaters pill or fade easily?
Our sweaters are made of high-quality knitted fabrics with anti-pilling and color fixation technology. Normal wearing and gentle washing will not cause obvious pilling or fading. Slight floating color on dark-colored clothes is normal for new knitwear. We suggest cold water gentle hand washing and reverse cleaning to extend service life.
Q5: How long does the after-sales process take?
We will review your after-sales application and proof within 24 hours. After receiving and inspecting your returned package, we will complete the refund within 3-7 working days.
Q6: Do you provide invoice service?
Yes, we support official invoice issuance. You can contact customer service with your order number and invoice information after payment.
Q7: Do you support bulk purchase and custom cooperation?
We support wholesale, bulk purchase and brand cooperation. Welcome to contact us via phone or email for exclusive cooperation solutions.
Q8: What should I do if the logistics is delayed or stuck?
Standard delivery takes 5-10 working days. If the logistics information has not been updated for more than 72 hours, please contact our customer service, and we will help you check and urge delivery.